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Ing. Michal Dostál

Ing. Michal Dostál QR VCARD
LinePositionDepartmentOffice number
+420 48535 2280EmployeeDepartment of InformaticsH08017

Publications

  1. M. Dostál, J. Skrbek, Automation of Service Desk: Knowledge Management Perspective, Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, ISBN: 978-989-758-533-3, p. 204-210, 7 pages, ISSN: 2184-3228, 2021
  2. T. Semerádová, P. Weinlich, P. Švermová, M. Lamr, L. Suková, L. Míková, M. Dostál, Faktory úspěšnosti elektronického podnikání, 1, ISBN: 978-80-7494-572-4, 130 pages, 2021
  3. D. Nejedlová, M. Dostál, Information Retrieval System for IT Service Desk for Production Line Workers, 39th International Conference on Mathematical Methods in Economics (MME 2021) Conference Proceedings, Prague, Czech Republic, Czech University of Life Sciences Prague, Kamýcká 129, Prague 6, Czech Republic, 1, ISBN: 978-80-213-3126-6, p. 349-354, 6 pages, [Online], 2021
  4. T. Semerádová, P. Weinlich, P. Švermová, M. Lamr, L. Suková, L. Míková, M. Dostál, Jak na digitální marketingovou strategii firmy, Liberec, Technická univerzita v Liberci, 1, ISBN: 978-80-7494-564-9, 192 pages, 2021
  5. M. Dostál, Review of Current Digital Trends in Customer Service, Proceedings of the 15th International Conference Liberec Economic Forum 2021, Liberec, Technical University of Liberec, 1, ISBN: 978-80-7494-578-6, p. 121-129, 9 pages, 2021
  6. M. Dostál, J. Skrbek, Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques, Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS, Portugalsko, SCITEPRESS - Science and Technology Publications, ISBN: 978-989-758-474-9, p. 196-203, 8 pages, ISSN: 2184-3228, 2020