Ing. Michal Dostál, Ph.D.

Ing. Michal Dostál, Ph.D. QR VCARD
e-mail:
michal.dostal_AT_SIGN_tul.cz
LinePositionDepartmentOffice number
+420 48535 2234Secretary of the DepartmentDepartment of InformaticsH 08022

Publications

  1. M. Dostál, Complex Service Desk System for Incident Management Automation, Computing Open, 16 pages, ISSN: 2972-3701, n. 1, [Online], 2025
  2. A. Schulz, J. Lässig, M. Dostál, App-Based Operation of a Control Room Setup: The LeitstandsApp of the CELSIUZ, 2023 3rd International Conference on Electrical, Computer, Communications and Mechatronics Engineering, IEEE, ISBN: 979-835032297-2, 6 pages, [Online], 2023
  3. A. Schulz, M. Dostál, J. Lässig, The CELSIUZ Interaction Room: the Vision of a Decision Theatre from an IT Perspective, Harzer Hochschultexte, Wernigerode, p. 137-141, 5 pages, ISSN: 1619-7232, [Online], 2023
  4. M. Dostál, Enhancement of Selected Knowledge Management Methods in ITSM, Journal of Information & Knowledge Management, World Scientific Publishing Co., 11 pages, ISSN: 0219-6492, n. 4, [Online], 2022
  5. M. Dostál, Service Desk Onboarding Training Environment, Acta Informatica Pragensia, Vysoká škola ekonomická, p. 265-284, 20 pages, ISSN: 1805-4951, n. 2, [Online], 2022
  6. M. Dostál, M. Lamr, Algorithms – the New Leaders of the Advertising Market, Achieving Business Competitiveness in a Digital Environment: Opportunities in E-commerce and Online Marketing, Cham, Springer Nature, 1, ISBN: 9783030931308, p. 121-149, 28 pages, 2021
  7. M. Dostál, J. Skrbek, Automation of Service Desk: Knowledge Management Perspective, Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, ISBN: 978-989-758-533-3, p. 204-210, 7 pages, ISSN: 2184-3228, 2021
  8. M. Dostál, Digital Customer Service Trends: Challenges and Opportunities, ACC Journal, p. 35-43, 8 pages, ISSN: 1803-9782, n. B, [Online], 2021
  9. T. Semerádová, P. Weinlich, P. Švermová, M. Lamr, L. Suková, L. Míková, M. Dostál, Faktory úspěšnosti elektronického podnikání, 1, ISBN: 978-80-7494-572-4, 130 pages, 2021
  10. D. Nejedlová, M. Dostál, Information Retrieval System for IT Service Desk for Production Line Workers, 39th International Conference on Mathematical Methods in Economics (MME 2021) Conference Proceedings, Prague, Czech Republic, Czech University of Life Sciences Prague, Kamýcká 129, Prague 6, Czech Republic, 1, ISBN: 978-80-213-3126-6, p. 349-354, 6 pages, [Online], 2021
  11. T. Semerádová, P. Weinlich, P. Švermová, M. Lamr, L. Suková, L. Míková, M. Dostál, Jak na digitální marketingovou strategii firmy, Liberec, Technická univerzita v Liberci, 1, ISBN: 978-80-7494-564-9, 192 pages, 2021
  12. M. Dostál, Review of Current Digital Trends in Customer Service, Liberec Economic Forum 2021, Liberec, Technical University of Liberec, 1, ISBN: 978-80-7494-578-6, p. 121-129, 9 pages, 2021
  13. M. Lamr, M. Dostál, The Credibility of Online Recommendations, Achieving Business Competitiveness in a Digital Environment: Opportunities in E-commerce and Online Marketing, Cham, Springer Nature, 1, ISBN: 9783030931308, p. 151-175, 24 pages, 2021
  14. M. Dostál, J. Skrbek, Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques, Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS, Portugalsko, SCITEPRESS - Science and Technology Publications, ISBN: 978-989-758-474-9, p. 196-203, 8 pages, ISSN: 2184-3228, 2020